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Refund Policy

Under normal circumstances refunds will not be offered on any ticket.

In the event of a session being cancelled or rescheduled, customers will be offered the choice of an exchange for a ticket of equal value to another event or a full refund upon presentation of their e-ticket, ID and invoice/ receipt. Refunds can only be given in the form of payment originally used, i.e. credit card refund on credit card purchase or cash refund on a cash purchase. Refunds will be processed within 90 working days. Credit card refunds may take between 3-5 days to process after the refund request has been completed.

  • You must present a valid ticket to enter an event
  • Tickets are non-refundable
  • Only in the case of an event being cancelled, will we refund or exchange your ticket. If a session becomes virtual due to circumstances outside our control, tickets will remain valid for the session.
  • Refunds will be processed within 20 working days
  • Credit card refunds may take between 3-5 days to process
  • Event times and venues are subject to change; please check emirateslitfest.com for updates before attending
  • Events may be recorded or filmed; by buying a ticket, you consent to the filming, photography and sound recording of yourself as a member of the audience
  • Organisers reserve the right to refuse admission to events
  • Make sure you arrive a minimum of 15 minutes before the start of the event to ensure you have time to enter the session room and find your seat
  • If events have special requirements or conditions, these will be detailed on the booking page on our website
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